Sales conditions

Preamble
The purpose of these General Terms and Conditions of Sale and Use (hereinafter the “GTCs”) is to govern the relationship between the Parties and the rules applicable to the marketing by the Nice Côte d’Azur Metropolitan Convention and Visitors Bureau (OTM NCA) of the products, services and activities referred to below to persons having the status of consumers.
 
They automatically apply to all sales made on the OTM NCA websites https://www.explorenicecotedazur.com or https://www.frenchrivierapass.com or through other distribution and marketing channels set up by OTM NCA.
 
They may be consulted on the aforementioned websites and displayed at any point of sale or ticket office, and the Buyer is deemed to have read them before purchasing.
 
By placing an order, whether online or through another sales channel, the Buyer unconditionally and unreservedly accepts these general terms and conditions of sale, as well as the prices and descriptions of the products, services and activities ordered.
 
OTM NCA reserves the right to modify its general terms and conditions from time to time, particularly in the event of the addition of new products or services. In the event of modification, the applicable GTC will be those in force on the date of purchase or use of the products, services or activities.
 
The terms defined below have the following meaning:
Purchaser/Customer: refers to the person who has ordered or acquired a product, service or activity.
Eticket/Voucher/Voucher: option in the online purchase process enabling a service or activity to be ordered dematerialised.
Parties: refers jointly or separately to the Buyer and the Seller.
Sites: refers to the OTM NCA websites www.explorenicecotedazur.com or wwww.frenchrivierapass.com (for FRP cards).
User: refers to the person browsing the website, but not necessarily the Buyer.
Vendor/ OTM NCA: refers to the Nice Côte d’Azur Metropolitan Convention and Visitors Bureau, a public industrial and commercial establishment, whose administrative headquarters are located at 455 Promenade des Anglais – Immeuble Nice Plaza – 06200 Nice, registered in the Trade and Companies Register under number 395 235 047.
Online sale/purchase: refers to the purchase on the Sites
In-store sales/purchases: refers to purchases made at a physical point of sale.

FRENCH RIVIERA PASS CARD

The FRENCH RIVIERA PASS enables the Customer to access the Service of their choice from the list of available Partners on the website, as well as from a booklet presenting the Services and Activities offered by the partners designated by the NCA MTO.

Purchase and booking procedures :

The Purchaser must log on to the website www.explorenicecotedazur.com or www.frenchrivierapass.com.

The ordering process is as follows:
Step 1: The Purchaser selects the FRENCH RIVIERA PASS card(s) and the quantity required on the Website.
Step 2: Once they have made their choice, the Purchaser must add the product to the basket and then validate their basket using the button provided for this purpose,
Step 3: To proceed with the order, the Buyer must either create an account or log in to their account. Opening an account gives access to a personal space from which the Buyer can manage his/her personal data and orders. The Buyer undertakes to maintain the confidentiality of the identifier and password chosen. Any use of the Buyer’s account using the chosen identifier and password is deemed to have been made by the Buyer, who expressly releases the Seller from any liability in the event of abusive and/or fraudulent use of the identifier and password. The Buyer is hereby informed that the Vendor will never contact him/her for the purposes of obtaining this data, other than via the Sites’ login pages.
Step 4: The Buyer then validates the delivery and invoicing address and chooses his/her means of payment.
Step 5: In order to confirm their order and proceed with payment, the Buyer must accept these GTC by clicking where indicated. The Buyer is redirected to a secure payment page and receives confirmation by e-mail once the payment has been made.
Step 6: The Buyer receives the order confirmation e-mail on the mailbox indicated when their account was created. By saving this e-mail and/or printing it out by their own means, the Buyer has proof of their order, which they must keep. The confirmation will be sent to the Customer together with these GTC, by e-mail, as an attachment in PDF format. If you do not receive these documents, you are advised to check your spam and junk mail.

The Buyer guarantees that all the information he/she provides in the registration form is accurate, up to date and sincere and is not misleading in any way.

The information entered by the Buyer is binding from the moment it is validated.

The sale will be considered final once the Vendor has sent the Buyer confirmation of the order by e-mail and once the Vendor has received payment in full. The order confirmation e-mail must be kept by the Buyer.

OTM NCA reserves the right to cancel or refuse the order in the event of suspected fraud or in the event of a dispute with the Buyer. The Seller may also ask the Buyer for any supporting documents in order to validate the order (proof of identity, proof of address, etc.), and in the event of refusal to provide the supporting documents, cancel or refuse the order.

eTicket:

The purchase of an eTicket is governed by all of these general terms and conditions of sale as well as by the special terms and conditions below:

Each FRENCH RIVIERA PASS issued in the form of an eTicket is issued by supplying a PDF file with a bar code.

The eTicket allows a single person access to the various “free access” sites included in the FRENCH RIVIERA PASS.

The eTicket does not give access to the Transport option.

In the case of printing, it is the customer’s responsibility, before choosing the eTicket option, to check that they have the appropriate equipment to print the PDF file that will be supplied.
– This eTicket is only valid if it is printed in black and white or in colour on white A4 paper, blank on both sides, without modification of the print size in A4 portrait format (vertical) with an inkjet or laser printer.
– eTickets must be printed in good quality. If they are partially printed, soiled, damaged or illegible, they will not be accepted and will be considered invalid. The customer must then reprint the eTicket in order to obtain good quality printing.

In the event of presentation on an electronic screen, it is the customer’s responsibility, before choosing the eTicket option, to check that they have the appropriate equipment (electronic device charged and in working order: smartphone, tablet, laptop, etc.) to display the PDF file for all checks.

OTM NCA accepts no responsibility for any anomalies that may occur during eTicket checks, insofar as it does not check the nature of the electronic devices used to display the eTickets and/or the quality of the printing of the eTickets carried out by the holders.

The eTicket has a unique barcode.

Its validity is checked and recorded at each entrance using appropriate readers.

It is forbidden to reproduce, duplicate or counterfeit the eTicket in any way, or to make it available for such purposes.

OTM NCA reserves the right to permanently invalidate an eTicket for the remaining duration and at any time in the event that the security devices detect fraud resulting from the simultaneous use of copies, reproductions or imitations.

The holder remains responsible for the use made of the eTickets.

A service provider may refuse entry to its site if it is unable to check the validity of the eTicket on the part of the holder or if its reading reveals an inactive, invalid or expired status.

If this check results in access being refused, the Customer may not claim any right to partial or total reimbursement of the price paid, even in the event of loss, theft or unlawful use.

The Purchaser must keep his/her eTicket in a safe place, use only an official sales channel to acquire his/her eTicket and refrain from using an eTicket acquired in any other way, in order to avoid any counterfeit or copy use.

Each eTicket is only valid for the period indicated from the date of 1st use and must be kept for its entire period of validity.

Terms and conditions of use

The FRENCH RIVIERA PASS is strictly personal.

– The period of validity is automatically counted from the 1st visit to a site with free access.
– Free access to museums, sites, guided tours, services and transport is granted only during the period of validity of the card. During this period of validity, use of the Open Tour Nice double-decker bus is unlimited for one day only, but each museum/site/guided tour/service is only accessible once.
– The “My Adventure” game is valid every day during the validity of the card.
– Exclusive advantages (restaurants, shopping, etc.) are valid for one month from the 1st visit to a site with free access.
– The transport option entitles the holder, for the same period as the FRENCH RIVIERA PASS, to unlimited travel on the urban tariff lines of the Lignes d’Azur network from the time of first validation at a Lignes d’Azur network validator. The card must be validated each time it is used.
The validity of FRENCH RIVIERA PASS services is triggered separately from that of the transport option.
– The FRENCH RIVIERA PASS cannot be exchanged or refunded in the event of : theft, loss, total or partial non-use, damage to the card, inactivation following fraudulent use of a duplicate eTicket, inability of the customer to print the eTicket, inability to read the eTicket due to poor quality printing or due to the nature of the electronic device displaying the eTicket, inability by the holder to display the eTicket or produce its printout or due to the closure or exceptional unavailability of a partner site.
– The FRENCH RIVIERA PASS can be used for 2 years from the date of sale. It is valid each year at the sites listed in the current year’s “FRENCH RIVIERA PASS – Le Guide”.

Booking procedures

Depending on the Partner, the Service may be booked either directly on the Site, via an online booking method, after first creating a personal account, or directly with the Partner.

Services are offered according to the Partner’s availability.

The Vendor cannot be held responsible in the event of the date chosen not being available.

Similarly, certain services are only accessible under certain conditions (physical, meteorological, seasonal, technical, age (adults), and/or subject to medical contraindications.

The Buyer must enquire directly with the Partner at the time of booking.

The Partners reserve the right to refuse the requested Service or to postpone the booking if the required conditions are not met.

Booking and cancellation conditions are those of the Partner contacted.

No cancellation or postponement of a booking will be accepted without the direct agreement of the Partner.

In accordance with the provisions of article L. 221-2 of the French Consumer Code, the Customer is informed that the right of withdrawal does not apply to the sale of the “FRENCH RIVIERA PASS”.

Any act concluded between the Partner and the Buyer is their responsibility, without the latter being able to invoke it against OTM NCA .

Unless otherwise agreed, the cost of transport to the location of the Service is not included. 

Liability

OTM NCA shall not be held liable for any failure to perform or improper performance of all or part of the Service that is attributable, in whole or in part, to the Buyer or to an unforeseeable event that presents the characteristics of force majeure.

Similarly, the Vendor may not be held responsible for :

– any type of damage arising from the use of the card, in particular fraudulent use,
– the non-performance, inadequate performance or unavailability of a service mentioned in “FRENCH RIVIERA PASS – The Guide” by one of its partner sites.

The Purchaser is informed that the content of the Services offered or the classification of the Partner establishments may change between the purchase and the reservation of the Service.

It is the Buyer’s responsibility to contact the Seller and the Partner in order to enquire about any changes relating to the content of the Services.

Sales to professionals

1. General terms and conditions of sales – end user
The sale price applied to the end user corresponds to the ‘general public’ rate in effect, excluding promotional offers, as charged by the Office de Tourisme Métropolitain Nice Côte d’Azur (OTMNCA).

2. In the event of a malfunction
In the event of a technical problem, the OTMNCA may exchange the e-ticket concerned. No refund will be given to the end user. 

3. Return of unsold tickets
FRP cards are valid for two years, and the OTMNCA undertakes to take back any unsold tickets during this period. If unsold e-tickets are taken back, reimbursement will be made to the retailer who made the purchase. Once the e-ticket has been deactivated, a credit note and the refund will be sent to the professional. 

4. Commitment concerning promotional codes
The retailer undertakes not to divulge the promotional code provided by OTMNCA.

5. Transmission of resale information
The reseller undertakes to provide OTM NCA with all detailed information relating to the resale of the e-tickets.

6. Graphic charter
The reseller will receive a communication kit containing visuals and text describing the French Riviera Pass. The reseller undertakes not to alter OTMNCA’s graphic charter. The reseller will receive the cards in dematerialised form (e-ticket in pdf format) and undertakes not to modify this e-ticket.

7. Non-compliance with conditions
In the event of non-compliance with these conditions, OTMNCA reserves the right to suspend or permanently cease the supply of FRP e-tickets to the reseller concerned.